FREQUENTLY ASKED QUESTIONS

HOW GENUINE IS BRAND AARIJMART® ?

AARIJMART® is a 10 year old National brand serving over 50,000 Customers every month through 800 + Retail outlets and E com Channels. Its the only Brand in this category to be audited by BSCI ( Business Social Compliance Initiative) and Intertek for highest Social, Ethical and CSR standards. AARIJMART®

HOW CAN I REACH CUSTOMER SERVICE?

AARIJMART® customer service team can be reached from Monday to Saturday from 10 AM to 6 pm at 809 507 1111. All email communications to be send to cs@aarijmart.com

CAN YOU HELP US IN CHOOSING PRODUCTS?

For sure. If you are not certain about the right product/size or technically anything that you would like to know about our product, feel free to drop us an email at cs@aarijmart.com and we would love to address your queries. Its always a delight for us to assist in your product selection process.

IS IT SECURE TO SHOP ON AARIJMART.COM?

Our Website is secure and stored on a dedicated server. We do not share your customer details with any third party.

WHICH ALL LOCATIONS DOES AARIJ MART® SHIPS TO?

We ship small articles all over the world. Voluminous articles are shipped only within India. At times, there are Embargo at some locations due to Socio-Natural Issues and our logistic partners do not ship for a temporary period. We inform the customer for delays in those cases.

HOW CAN I PAY FOR MY ORDERS?

Customers can pay through multiple Cash Options including Cash on Delivery, Credit/Debit Cards, Net Banking, PayTM or even through their Digital Wallets. If your preferred mode of Payment is not available on our portal, feel free to email us at cs@aarijmart.com

CAN I PAY IN EMI?

EMI option is currently not available for our online purchase. However we are working on it and shall shortly get this incorporated.

HOW IS THE PACKAGING DONE? CAN I DO A PERSONALISED PACKAGING?

Due to huge variety of products that we carry, there are multiple packaging options. Some products are packed in Cardboard boxes, HDPE Bags, Paper Tubes and Tamper Proof Envelopes. We ship over 1000 units every day on behalf of our E Com partners and hence our team is well experienced to handle your product shipments. For Fragile articles, we use special packaging processes. Yes, we do understand the emotion behind gifting and hence provide our customers Personalised Packaging. Feel free to reach out to us at cs@aarijmart.com with your requirements and we will do the needful to assist.

WHAT DO I DO WHEN I RECEIVE A DAMAGED OR WRONG PRODUCT?

At AARIJMART® we take complete ownership of our products and give our customers an absolute peace of mind. All our products are QC Checked before they leave our Factory/Warehouse. If you still get a wrong or damaged product, send us an email with the image of the product along with Order Details within 7 days of Receipt. Any transit damage has to be notified within 24 hours of product receipt. You can also What’s App images of your damaged product at 809 507 1111 along with Order ID and our Customer Service team will contact you within 24 hours.

HOW DO WE PROCESS REFUNDS / RETURNS?

Once our customer service team have established that the product was Damaged or was a wrong product, we do following: 1. Offer a 100% Product Refund 2. Exchange product with a new one 3. Do partial replacement of product

WHAT DO I DO WHEN I RECEIVE A DAMAGED OR WRONG PRODUCT?

At AARIJMART® we take complete ownership of our products and give our customers an absolute peace of mind. All our products are QC Checked before they leave our Factory/Warehouse. If you still get a wrong or damaged product, send us an email with the image of the product along with Order Details within 7 days of Receipt. Any transit damage has to be notified within 24 hours of product receipt. You can also What’s App images of your damaged product at 809 507 1111 along with Order ID and our Customer Service team will contact you within 24 hours.

IS MY MERCHANDISE ELIGIBLE FOR RETURNS? WHAT IF I DON’T LIKE THE PRODUCT AND WANT TO RETURN?

Some products are non viable for returns due to immense shipping cost involved in Reverse logistic. If customer still insists for return, reverse logistic charge to be paid by Customer. Your payment will be processed once we have received the product back in our warehouse and after adjusting Reverse logistics amount. For any Refund/Return to happen - Product should be in packed condition - Product should not have been used - Product should not have been customised or tampered with

HOW DO I HAND OVER THE UNWANTED/WRONGLY ORDERED OR A DAMAGED PRODUCT?

Once our customer service team has confirmed the reverse pick up and the necessary formalities have been done, please keep the product ready for reverse pick up. Our Logistics team will pick up the same from your house and once we are in receipt of the same, your payment will be processed. Payment will be processed after deducting reverse logistics fees in case you are returning on grounds of Unwanted product. For other cases, reverse logistics would not be applicable.

IS MY MERCHANDISE ELIGIBLE FOR RETURNS? WHAT IF I DON’T LIKE THE PRODUCT AND WANT TO RETURN?

Some products are non viable for returns due to immense shipping cost involved in Reverse logistic. If customer still insists for return, reverse logistic charge to be paid by Customer. Your payment will be processed once we have received the product back in our warehouse and after adjusting Reverse logistics amount. For any Refund/Return to happen - Product should be in packed condition - Product should not have been used - Product should not have been customised or tampered with

ADDRESS FOR RETURNS

 78 - Shanti Marg Mandawali

New Delhi - 110092

Landmark: Mangalam Hospital, New Delhi.

+91 9718741675